Dealing with Conflict

Conflict.

Stress, conflict, pressure, tension, hassle – whatever we call it, we all feel it.  Some degree of conflict and stress accompanies just about any job.  One definition of stress is “responsibility without authority.”  If you have a big assignment with all the authority needed to accomplish the purpose, that is a challenge.  But if you’re… Read more »

CALM in Conflict

Conflict.

Several years ago I realized that I was getting into trouble by speaking my first thoughts in conflict situations. If I paused between my reactions and my actions, the result was much better. This insight became the cornerstone of CALM in ConflictTM. I am a red-haired Irish-American, and I thought having a temper was my… Read more »