Kate-JonesKate Jones – Facilitator
As a facilitator, Kate utilizes innovative training methods that create dynamic learning environments. She conducts customized workshops and personalized coaching sessions in Leadership Development, Customer Service, Selling Skills, Building Effective Work Teams and Understanding Behavioral Styles. Kate has earned certificates in: Instructional Design, Communication Skills, Sales Management, Organizational Development, the Transfer of Learning in the Workplace and is an award winning Authorized Partner of Everything DiSC® and The Five Behaviors of a Cohesive Team. 


Marilyn-OttenMarilyn Otten – Facilitator
Marilyn has helped design and facilitate customized solutions for leadership, management development, customer service, sales strategies, team building and time mastery. She uses proven strategies and best practices to help clients optimize their personal and professional success. Marilyn has achieved the certified human resources professional (CHRP) designation as well as certifications in adult education, instructional design, facilitation, communications and organizational development. She is a Wiley certified DiSC® trainer, and an active member of the Human Resources Professional Association.


Michael-NeuendorffMichael Neuendorff – Executive Coach and Facilitator
Michael’s coaching and training work centers around increasing employee engagement, driving team performance, and challenging leaders to create healthier and happier organizations, especially in sales. Michael is a graduate of the Center for Executive Coaching and is certified by the ICF as a Professional Certified Coach. He is a certified Corporate Speaker, a PXT Select Certified Professional, an authorized distributor of DiSC assessments, and a certified facilitator of the Five Behaviors of a Cohesive Team program. Michael holds a BS in Advertising.


Alicia-SantamariaAlicia Santamaria – Executive Coach and Facilitator
A dynamic trainer, coach, and organizational consultant, Alicia’s passion is helping people, teams, and organizations successfully move forward. Alicia holds a master’s degree in communication. She is an accredited Professional Certified Coach (PCC) through the International Coach Federation. She is a Wiley authorized partner and certified in the suite of Everything DiSC® assessments and The Five Behaviors of a Cohesive Team tools.


Jeanie-Dobbs Jeanie Dobbs – Editor
With a background in teaching language arts to people of all ages, Jeanie specializes in applying business English concisely. She has practiced her writing and editing skills in a wide variety of organizational types, including the legal setting. Her career in city government has made her an expert in training, documenting procedures, and customer relations in the public sector. Her focus is on developing effective learning materials that help adults succeed in their work. She has a Bachelor’s in English and a Master’s in Adult Education.


Tracy-RivkinTracy Rivkin – Project Manager
Tracy has been the Administrative Director for various consulting firms, both nationally and internationally, assisting with all the behind-the-scenes projects that keep them moving forward. She has worked with Executive Coaches and Personal Development companies as a client liaison, special events coordinator and workshop manager, in conjunction with developing administrative systems to support growth and efficiency.